Leadership in Health

Quality Improvement (QI) Level I

Course Overview

In our work environment, making long lasting change which is an enduring and sustainable mark of improvement that everyone desires – Knowing where to start is the challenge. This course will enable you;

1. To Rethink the status quo – on how care is delivered
2. To Know how to look at the problem from different view points (Pt, HCW, policy expert, management)
3. To test and learn from the changes made
4. To develop habits of an improver
5. To measure progress
6. To work as a team – improvement process
7. To analyze and use data as evidence for decision making 
8. To adopt and better use coaching as a leadership tool
9. To create a culture of improvement
10. To celebrate small improvements and success 
11. To build a network and learn from the large community of improvers for continued support

Course Target:

This course provides an overview of organisational approaches to quality improvement.

1. All cadres of healthcare professionals across all service delivery levels (management to frontline service providers)
2. Persons new to the field of quality improvement
3. Persons in need of refreshing on what they already know/practice in improving quality of care.